How to pay your bill
Fort Collins-Loveland Water District sends monthly bills for water utility services. Customers may pay their bill in several different ways. Questions on how to pay your statement? Our office is available by phone 8 a.m. – 4:30 p.m.
Online bill pay and account access
View your bill, monitor your consumption, or pay your bill for free using a VISA, Mastercard, Discover, American Express or a check. Automatic payments are also available. If you get your statement electronically, check out the back of bill.
Payments can be made by selecting the option to “Create an Account” by using the Billing ID located below the Account Number on your billing statement. The enrollment process only takes a few minutes and for your protection, your Billing ID information will not be given over the phone so please have your information ready.
No time to create an account? Select “Checkout as guest” to make a payment using your Account Number.
Pay by phone
Credit card (Visa, Mastercard, American Express and Discover) payments are accepted by phone. Please call (970) 226-3104 and use extension 1 for IVR.
Drop box at the district office
For your convenience, we have a 24-hour drop box located in our parking lot. The drop box is located at the front of the building, at 5150 Snead Drive. The drop box is checked repeatedly during business hours. This is the only FCLWD drop box we have.
Mail your payment
The payment must be by check or money order (Please no cash by mail). Make your check payable to “FCLWD” and send to our payment processing center.
Fort Collins-Loveland Water District
P.O. Box 912849
Denver, CO 80291-2849
Billings are averaged out with an annual reconciliation in November of each year. Accounts must have a zero balance before starting the program and 12 months of good payment history before requesting to be placed on budget billing. Accounts that become delinquent while participating in the budget billing program, will be removed from budget billing and ineligible to re-enroll until 12 months of good payment history is reached. Contact the billing department at (970) 226-3104 ext.126 to sign up or for additional information.
District Delinquency Policy
Fort Collins-Loveland Water District (FCLWD) reads water meters and sends out bills each month. Current charges shown on the bill are due on the due date printed on the invoice. Any balance due from prior months is shown as a previous balance. Previous balances are overdue and generate a $5.00 late fee.
FCLWD will notify customers of an overdue balance by sending a delinquency notice. Property owners that provide contact information will receive notification of an overdue balance owed by their tenants. For further information about this rental property service please call our office and talk with a customer service representative or visit our FAQ page.
The delinquency notice has an abbreviated due date, shorter than a current monthly bill. If payment is still not made by the date shown on the delinquency notice, a door hanger is delivered to the property and a customer service charge of $20.00 is applied to the account. The door hanger is the final attempt to collect outstanding charges before water service is terminated.
Customers receiving a door hanger must make their payment by 9 a.m. on the day specified on the door hanger. If payment is not received, water service is terminated and additional fees may apply.
Customers who have their water shut off and pay in full before 3:30 p.m. may have their water service restored during our regular business hours. A $50.00 fee applies if service is restored between 3:30 p.m. and 4:30 p.m. No service will be restored after hours.
Customers who wish to make payment arrangements should contact the FCLWD office before their water service is shut off. Once water service has been terminated, the service fee and all past due charges must be paid before water service is restored.
FREE Leak Detection Service
We’re pleased to offer our customers a free leak detection service. Our team is able to monitor for anomalies in water usage; when we suspect there’s a leak, we reach out to the customer so they are able to find and fix it. This helps you save on your water bill and prevent wasted water. This service is only offered to single family residential customers at this time. Our leak detection services are not guaranteed to find all water leaks.
By providing updated email contact information you can take advantage of this free service. You can add or update your email address by using your online account or sending an email to our team at email@example.com. If we don’t have your email information, we will contact you via postcard in the mail. Please note that this method of contact takes longer and can result in a higher than normal water bill.